1. If we print it wrong, we make it right
If your book arrives damaged, misprinted, or materially different from the preview you approved due to a production error, we will reprint or refund it, our choice, your money protected.
- Email daniels@luminant-labs.com within 30 days of delivery.
- Include your order number and clear photographs showing the defect. Photographic evidence is required, claims without it cannot be approved.
- Approved claims are resolved with a free reprint or a refund to your original payment method.
2. What Is Not Refundable
- Preference-based returns, artwork style, colors, or AI-generation results you approved in the preview. Every page is shown to you before printing; what you preview is what prints.
- Digital items, credits, generations, and digital downloads once delivered or consumed.
- Shipping delays caused by carriers, customs, or events outside our control (though we will always help you chase a lost parcel).
3. Order Cancellations
Books enter production shortly after checkout. You may cancel for a full refund only before production begins, contact us immediately after ordering if you need to cancel.
4. Subscriptions
Cancel anytime from your account dashboard or by emailing us, cancellation stops the next renewal immediately. Charges already billed for the current period are not refunded; you keep your plan benefits until the period ends.
5. Gift Vouchers
- Purchased gift vouchers never expire and are not redeemable for cash except where required by law.
- Promotional (free) voucher codes are valid for 1 year from issue.
6. Consumer Rights
Nothing in this policy limits non-waivable rights you may have under the consumer-protection laws of your jurisdiction.
7. Questions
We are a small studio and we make defects right, quickly. Reach us at daniels@luminant-labs.com.