1. Print-Defect Guarantee
If your book arrives damaged, misprinted, or materially different from the preview you approved due to a production error, we will reprint or refund it — our choice, your money protected.
- Email daniels@luminant-labs.com within 30 days of delivery.
- Include your order number and clear photographs showing the defect. Photographic evidence is required — claims without it cannot be approved.
- Approved claims are resolved with a free reprint or a refund to your original payment method.
2. What Is Not Refundable
- Preference-based returns — artwork style, colors, or AI-generation results you approved in the preview. Every page is shown to you before printing; what you preview is what prints.
- Digital items — credits, generations, and digital downloads once delivered or consumed.
- Shipping delays caused by carriers, customs, or events outside our control (though we will always help you chase a lost parcel).
3. Order Cancellations
Books enter production shortly after checkout. You may cancel for a full refund only before production begins — contact us immediately after ordering if you need to cancel.
4. Subscriptions
Cancel anytime from your account dashboard or by emailing us — cancellation stops the next renewal immediately. Charges already billed for the current period are not refunded; you keep your plan benefits until the period ends.
5. Gift Vouchers
- Purchased gift vouchers never expire and are not redeemable for cash except where required by law.
- Promotional (free) voucher codes are valid for 1 year from issue.
6. Consumer Rights
Nothing in this policy limits non-waivable rights you may have under the consumer-protection laws of your jurisdiction.
7. Questions
We are a small studio and we make defects right, quickly. Reach us at daniels@luminant-labs.com.